Thank you for joining us for this month's Arlington Insights Meeting! Below is a quick recap of what we covered. As always, the full recording is available here and the slide deck and transcript are attached below.
Congratulations to last month's gift card winner, Dequavion Mathews! Complete this month's survey (link below) by end of day Monday 9/21 to be entered into the $50 gift card drawing.
Human Resources
- Welcome to our newest HR team member, Millie (Mildred Colon)!
- Reminders covered: offer letter requirements, position seats in Paycom, updated dress code policy (Policy 6735 in Performance HQ), time card accuracy, progressive discipline, documentation best practices, and professionalism when working inside residences
Operations
- Lease Renewal Signing Steps reviewed end-to-end -- Blue Moon is no longer the standard; all steps should be completed in CRM IQ
- Roommate promotions + unit transfers: complete the promotion first and wait overnight before processing the transfer
- Never use the ConRent charge code -- submit an Ops ticket if you think you need it
Accounting
- P2P invoice routing simplified into three workflows (General/CapEx, Contracts, Utilities) -- review the deck for approval thresholds by workflow type
Marketing
- CRM vs. Digible call data explained -- Arlington's CRM benchmark for missed call rate is 30%
- SOCi AI Review Responses now live across the full portfolio as of 9/21
- Fall/Winter Resident Event Series templates and supplies lists are available in Tapestry Commons on the marketing page
- Google Review QR codes are in Tapestry Commons > Marketing Resources
Q&A Highlights
- Missed calls in CRM IQ: check Comm Hub or Reports > Incoming Traffic
- Missed follow-up report: Reports > Leasing > Aged Missed Follow-up
Recording of the presentation:
Thanks,
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